FAQ’s

Lynwood Charlton Centre offers a wide array of services to children and youth in the Hamilton area who have mental health concerns. These can include both emotional and behavioural challenges. When these problems start to interfere with school and family life, it may be time to seek our help.

Lynwood Charlton Centre specialized programs are accessed through referrals through calling Contact Hamilton at 905-570-8888.

Contact Hamilton is the single point of access for children and youth mental health services in the Hamilton area until January 1, 2024. Through this single point access, child and youth, their families and the community can self-refer/refer for services to all children’s mental health services in Hamilton.

When contacted by Lynwood Charlton Centre, you will discuss your concerns and the needs for which you are seeking support. At intake, your LCC worker will complete an assessment with you to help best understand how we can help you. The assessment includes information on demographics, health and other background information.

The wait times vary depending on the service you need. Shorter-term services are generally faster to access. More intensive services typically have longer waiting times.

Lynwood Charlton Centre is staffed by a nurse practitioner, social workers, occupational therapists, and child and youth workers.

Length of service varies depending on what is being sought. Your LCC worker will discuss this with you at intake.

Your involvement at Lynwood Charlton Centre is private and confidential.

Your information will only be shared among staff and placement students who need to know in order to help with your situation. Private and confidential information is shared only with consent of the parent/ guardian or youth.

Exceptions are made in the case of suspected child abuse where reporting is mandatory, where the law requires disclosure through a court order, or when the client or another person is at serious risk of harm.

There are no fees for services at Lynwood Charlton Centre. Our child and youth mental health services are funded by the Ministry of Children, Community and Social Services and Ministry of Health.