Charlton Hall

Charlton Hall is a six (6) bed short-term Intensive Out of Home Program and regional centre offering assessment and stabilization services to all gender youth 12-18 years of age. Referrals to the program come from CONTACT Hamilton.

Quick Facts

  • 6-bed short-term Intensive Out of Home Program.
  • Serves all gender youth 12 to 18 years of age.
  • Located at the Augusta site.
  • Referrals through Contact Hamilton are required.

About the Program

The purpose of this program is to provide a service to youth who require a period of stabilization, assessment, and support to integrate into or back to less intensive services, using client-centered, strengths-based and evidence-informed approaches. This may include youth who have been in a more intensive setting (e.g. hospital) and need a brief interim step before returning to a community setting/home (Step Down) and/or youth whose current mental health needs require a short-term intensive service, but do not meet the threshold for the most intensive services (i.e. hospital or other secure setting) (Step Up).

Charlton Hall provides a therapeutic environment which balances consistency, structure and predictability with individualized and flexible programming. A case management component supports the youth in transitioning to the next placement (which will be identified upon admission), supports connections to other resources and referrals to other appropriate services.

Length of stay is approximately 6 weeks depending on individual service goals and progress. Service components include individual, group and parenting skill development counselling, life skills training, recreational programming, community school support and liaison activities and transitional follow-up.


Referrals to Charlton Hall Intensive Out of Home Program may be made by calling Contact Hamilton at 905-570-8888.

Contact Hamilton is the single point of access for children and youth services in the Hamilton area.

Program Location

  • Augusta Site
  • 121 Augusta Street,
    Hamilton, ON, L8N 1R5
  • 905-529-7262

School and Education

We will support youth to attend their current school placement, or will work with them to explore school options, if that is a goal. A Compass School (the on-site Day Treatment classroom which is a separate program) staff can be available to consult regarding school options and plans.

Individual Treatment Plans

The care and treatment needs of youth are addressed on a twenty-four (24) hour basis through flexible and individualized treatment plans. These plans are developed and implemented by a treatment team, which includes the youth, their family, our professional staff drawn from Child & Youth Workers and Social Workers, and other involved service providers. Each treatment plan will also include an individualized crisis management plan to prevent and mitigate risk, and to promote more effective coping for the youth and their family.

Program Staff

Staffing ratios include a minimum of two staff during daytime school hours, three staff through the after school /evening period, and two staff overnight.

Specialized community and mental health services are used to the fullest extent with an emphasis on coordinated treatment planning with families, case managers and external service providers.

Clinical Resources

The team can call on an array of clinical resources, including a Psychiatric Nurse Practitioner, Occupational Therapist, FASD consultant, Clinical Assessments and Measures, and Complex Needs consultant.

The ultimate goal of the treatment is the re-integration of the youth to family, a less intrusive setting or independent community living.