Understanding How We Work
Here are some of the things you’ll want to understand while we work with your child.
The Orientation Manual is designed to provide an overview of essential information about accessing services at the Centre.
Content found in the Orientation Manual includes:
- Principles of service statements
- Lynwood Charlton Centre
- Celebrating diversity
- Evidence-informed practice and clinical philosophy
- Consultation and collaboration model
- Quality assurance and program evaluation
- Safe and respectful environments
- Smoke-free work environments
- Privacy and confidentiality
- Communicating through technology
- Complaints policies
- Discharge and single-session follow-up
- Program specific information
Please don’t hesitate to talk to our staff about any questions or concerns.
All children, youth and families have the following rights when participating in Centre programs:
- To be treated with dignity and respect and without discrimination
- To privacy and confidentiality
- To a safe and secure service environment
- To make a complaint
- The right to discontinue or refuse service at any time
Further information about these rights are explained throughout the Orientation Manual.
The Centre is committed to meeting the highest standards with respect to maintaining the privacy and confidentiality of your information.
Information collected is used for the limited purposes of assessment, treatment planning and service provision, and is shared with staff at the Centre providing you service, and whoever you have consented to share information with.
Information will not be disclosed without consent, with the exceptions of Where it is required by law. Further exceptions are outlined in the Privacy Summary PDF.
Should you have any questions or concerns about privacy or confidentiality please contact the Executive Director/Privacy Officer directly, or through your primary staff member.
The Centre is committed to meeting the highest standards with respect to delivering service, and maintaining the privacy and confidentiality of your information.
There are a variety of means by which we communicate with clients, community partners and members of the public:
- In person
- In writing (letters, reports, etc.) or by mail
- By fax
- By phone (cell phone or landline; phone call or text message)
- By e-mail
- Through our website
Technology is a rapidly evolving area, one which poses convenience and accessibility, however can also pose some risk.
If you are receiving service, this will be reviewed with you throughout your orientation meeting, and when you sign a Treatment Agreement.
One of the most significant risks to utilizing different types of electronic communication is that confidential child/youth and family information may be breached through the use of electronic communication.
We work hard to prevent any breaches of information as best as possible. We will also not communicate with you through a means you are not comfortable with.
More detailed information is provided in the Communicating through Technology PDF. Should you have any questions, please speak directly with your primary staff member or Program Manager.