How to get help

Teeenage girl on phone

The right help at the right time is key to supporting you and addressing your needs.


If you or your child is currently experiencing an emergency, please call 911 or go to your local emergency room.

Children 17 and Under:

McMaster Children’s Hospital
1200 Main St W,
Hamilton, ON L8N 3Z5

Individuals 18 and Over:

Hamilton General Hospital
237 Barton St E
Hamilton ON L8L 2X2

St Joseph's Healthcare Hamilton - Charlton Campus
50 Charlton Ave E
Hamilton ON L8N 4A6

Hamilton Health Sciences - Juravinski Hospital - Emergency Department
711 Concession St
Hamilton ON L8V 1C3

Kids Help Phone - Counselling Available 24/7

Phone and web-based counselling available for children/youth up to the age of 20.

Phone: 24/7 at 1-800-668-6868

Web: Wed-Sun, 6pm-2am at KidsHelpPhone

Crisis Services - COAST's 24/7 Crisis Line

To call COAST in a crisis: 24-Hour Crisis Line 905-972-8338.

COAST is a program through St. Joseph’s Healthcare Hamilton. It stands for “Crisis Outreach and Support Team”. They are a mobile crisis team made up of Crisis Workers who can assist in a mental health-related crisis situation.

The COAST Child and Youth Program provides service to children and youth up to their 18th birthday who reside in the Hamilton area. It also provides mental health information to parents or caregivers of a child or youth in a mental health crisis.

Individuals over the age of 18 are referred to the Adult COAST team. For more information, see

Assessment and Treatment

There are a few different access points for mental health services should you suspect your child or youth is experiencing signs and symptoms of a mental health issue. Trained professionals will be able to direct you to the best place for services, depending on your circumstances.

  • Family Doctor- contact your family doctor.
  • School Social Worker- inquire at your school.
  • CONTACT Hamilton provides information to anyone about available services for children, youth and their families, and referrals where appropriate. A phone intake is required. Call CONTACT Hamilton at 905-570-8888.

What to do while Waiting for Assessment and Treatment

  1. Check out groups available for children, youth and teens.
  2. Connect with the Hamilton chapter of Parents for Children’s Mental Health, a local parent support group with the goal to support, educate and empower parents.
  3. Check out online resources like these:
    a.   Anxiety
    b.   Depression
    c.   What to do while awaiting resource from CHEO
  4. Keep your family doctor, mental health professional or Resource Coordinator at Contact Hamilton updated on any changes.

Referrals to Lynwood Charlton Centre

Looking for information about how to access programs at Lynwood Charlton Centre?  All our programs require a referral from either Contact Hamilton or the Children's Aid Society/Catholic Children's Aid Society (CAS/CCAS).

The only program not requiring a referral is our Community Groups program.  For current information about these groups, please see Community Groups.

Referrals - Upper Paradise Site

Upper Paradise Site

Residential Services
Call Contact Hamilton: 905-570-8888

Children with Complex Needs Program
Call Contact Hamilton: 905-570-8888

Intensive Mental Health Student Services
Direct referrals from Hamilton Wentworth District School Board and through Contact Hamilton 905-570-8888

Intensive Child & Family Services
Call Contact Hamilton: 905-570-8888

Day Treatment Services
Direct referrals from Hamilton Wentworth District School Board and through Contact Hamilton 905-570-8888

Referrals - Flamborough Site

Flamborough Site

Residential & Day Treatment Services
Direct referrals from Children's Aid Societies only
(Hamilton Catholic and Hamilton CAS)

Referrals - Forest Avenue Site

Forest Avenue Site

Call Contact Hamilton: 905-570-8888

Referrals - Augusta Site

Augusta Site

Direct referrals from Hamilton Wentworth District School Board and through Contact Hamilton 905-570-8888

Residential Services
Call Contact Hamilton: 905-570-8888

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